If you cannot find a solution to your problem in the Shopping Guide or FAQ, or if you have any questions, please contact us using the form below. We will get back to you within 5 business days. Please note that depending on the content of your inquiry, it may take some time to provide a response, or we may not be able to answer at all.

When entering a mobile phone email address

Please be sure to add "@idios.jp" to your allowed sender list. Otherwise, you may not receive our reply.

If you do not receive an order confirmation email

If you have registered a mobile phone email address (e.g., @ezweb.ne.jp), you may not receive order confirmation or shipping completion emails. Please rest assured that your order has been accepted and we will proceed with shipping preparations. If you need to inquire about not receiving a confirmation email, please add "@idios.jp" to your allowed sender list before contacting us. If you do not register it, you will not receive our reply to your inquiry.

※If you are unable to receive or send emails, we also accept inquiries via Instagram DM. Please note that it may take some time for us to reply.
Click here for the official IDIOS Instagram account