This is the inquiry page for repair requests. For more details on repairs, please refer to the "About Repairs" page. Please note that it may take 3 to 5 business days for us to reply. Thank you for your understanding.

If you are entering a mobile phone email address

Please make sure to add "@idios.jp" to your allowed sender list. Otherwise, you may not receive our reply.

If you are not receiving order confirmation emails

If you have registered a mobile phone email address (e.g., @ezweb.ne.jp), you may not receive order confirmations or shipping completion emails. Your order has been accepted, and we will proceed with shipping preparations.
Regarding inquiries about not receiving confirmation emails, please add "@idios.jp" to your allowed sender list before contacting us. If you do not register it, you will not receive our reply to your inquiry.